You should ensure you are available at delivery address provided. If you are not available to receive your order, the courier will normally try to redeliver your purchase the following day or will leave it in the nearest depot. In this case they will leave a note and you are responsible for picking up your item at the address provided.  Should we not be able to complete the delivery you will be liable for a returned item fee, as well as the additional cost to redeliver your item.

Delivery outside the EU may be subject to local import duties, custom duties or taxes which are your responsibility. Studio Banana Things are unable to advise you of local charges or assume any responsibility for these.  If you do not pay these local import/custom duties or taxes the product could be returned to Studio Banana Things or destroyed. Please note, if this happens, we may not be able eligible for a refund. You must comply with all applicable laws and regulations of the country to which the products are destined. We will not be liable nor responsible should you breach any such local laws.

General Information

1. We only accept returns of goods purchased via studiobananathings.com
2. We require proof of purchase.
3. Items must be returned to us within 30 days of receipt.

Returns Procedure

1. Please email us regarding the replacement or refund of your purchase
using the following email: cs@studiobanana.com
2. We will provide you with full return instructions.
3. Any items returned to us without prior authorization can not be processed.
4. Items received after the 30 days period of our return policy will not be accepted or processed.

Damaged Goods
1. In the event of requesting a replacement of a faulty item you must return the original item, all accessories in original
packing within 30 days of receipt.
2. The returned item will be inspected by our Quality Control Team.
3. When the product has been authorized as eligible for replacement we will send you a replacement.
4. Replacements are typically processed within 30 days of inspection.

1. You must request for a refund within 30 days of receipt.
2. Item must be unused and in original packaging including any accessories.
3. The returned item will be inspected by our Quality Control Team.
4. After the inspection and only if the product is eligible for a refund, the funds will be deposited to your credit / debit card or PayPal account.
5. Refunds are typically processed within 30 days of Quality Control Inspection.
6. Shipping and handling charges are not refundable.
7. You will be responsible for paying your own shipping costs when returning your item.
8. When returning an item we strongly recommend to obtain proof of posting. We cannot accept responsibilityfor parcels lost in transit.


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